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Public Sector Reforms: Implications for Human Resource Management in Nigeria
the civil service and ensure effective service delivery. It is in the light of this that this paper tries to analyse and assess government policies in the area of public sector reforms and draw some implications for Nigeria. ...
Customers Satisfaction and its Implications for Bank Performance in Nigeria
(Brilish Journal Publishing, Inc., 2012)
Satisfaction is the customer's evaluation of a product or service in terms of whether that product or service has met their needs and expectations. Happy and satisfied customers behave in a positive manner. Customer ...