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Browsing Staff Publications by Author "Adebayo, A"
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- ItemOpen AccessEvaluating the Effectiveness of University of lagos Library Information Services Using Servqual Model(Medium Publishing Company and Educational Consult in Collaboration with Options Books Ibadan, 2012-06) Adebayo, A; Adebayo, O.KThis study measures users' perceptions of service quality in the University of Lagos library using SERVQUAL instrument. All jive dimensions of service quality, being tangibles, reliability, responsiveness, assurance, and empathy, were used. The questionnaire survey was conducted within one-week period. All users who came to the library during the research period were asked to complete copies of the questionnaire. The data were analysed using simple percentages and chart. The result of this study revealed that there were serious service gaps, lack of empathy when dealing with users of the library, lack of good understanding of users' needs that the library administrations will need to resolve. It is hoped that the findings will also help the management establish a total quality management (TQM) programme to improve overall service quality to its users.
- ItemOpen AccessUsing Virtual Collaborations System to enhance Operational Performance of Academic Staff in University of Lagos(The Faculty of Education, the University of Lagos, Akoka., 2013-01) Adebayo, A; Adebayo, O.KThe purpose of this study was to evaluate the use of virtual collaboration systems at enhancing operational performance in University of Lagos. The study adopted a web-based survey using an online questionnaire that used a combination of closed-ended and open-ended questions. The population comprised all the academic staff of the university. The researcher validated the online survey by testing it with five members of the target population in a pilot survey that was carried out as part of the survey design. Feedback received from the pilot survey was used to correct unnoticed errors and ambiguities in survey. The results revealed operational performance problems in the university arising from inadequate information processing and appropriation support. Suggestions for solving the identified problems were proffered.