Measures for stakeholders’ participation and grievance management in Transmission Company of Nigeria (TCN) projects’.
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Date
2023
Authors
Oladiran O.J.
Anugwo I.C.
Ojelabi R.A.
Bamidele O.
Journal Title
Journal ISSN
Volume Title
Publisher
ASOCSA2023
Abstract
Purpose
The participation of stakeholders and grievance management are critical components of
stakeholders’ engagement. This study aims to assess measures for stakeholders'
engagement and grievance management on TCN projects in Nigeria. The objectives are
to determine the frequency of use of measures for stakeholders’ participation and
grievance management measures in TCN Power projects.
Design methodology
The study used a survey research approach. The population was divided into two
groups: construction professionals and electricity consumers. The study employed a
multi-sampling strategy that included both purposeful and simple random sampling
techniques. Structured self-administered questionnaires were used to extract
information from the respondents in Lagos. Each of the first and second groups of
participants received 50 copies of the questionnaire, while 29 and 41 questionnaires
were returned, indicating 58% and 82% response rates for the two groups respectively.
Data were analyzed using frequency, percentages, mean scores and ranking.
Findings
Results indicate that supervision and control is the most frequently used measure for
stakeholders’ participation; while decisions at the design stage to ensure proper
planning and review of project plans and specifications is the commonest used
grievance management measure.
Research implications
The study concludes that grievance management measures are commonly engaged in
TCN projects, however, appropriate decisions at the design stage and consultations
with the stakeholders before project commencement are among the commonest. The
implication is that conflicts could tend to be lesser in TCN projects. The study
recommends that TCN organizations and professionals should be cognizant of the
various measures established in this research for full implementation on projects. This
can be achieved through appropriate dissemination.
Description
Keywords
Citation
1. Oladiran, O.J., Anugwo, I. C. , Ojelabi, R. & Bamidele,O. (2023). Measures for stakeholders’ participation and grievance management in Transmission Company of Nigeria (TCN) projects’. Proceedings: 17th Built Environment Conference, 9&10th October, CSIR Convention Centre, Pretoria, South Africa.