Conflict management techniques and institutional efficiency in public universities in Lagos State

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Sule, S.A.
Ita, A.A.
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The aim of the study was to determine to what extent conflict management t .chniqucs used byeducational managers and administrators in the universities inllu .ncc institutional efficiency positively. The study area was Lagos State. Three hyp theses were formulated to guide the study. Inferential statistical method was used f r the study and purposive sampling technique was used to sample 200 rend 'mic and non academic staff from the two public universities for the study. Data W 'I c collected by the use of the instrument titled "Conflict Management Techniques ind Institutional. Efficiency Questionnaire (CMTIEQ)". The instrument was a 4- pint Likert type scale and consisted of30 items. The reliability coefficient was 0.87, using the Cronbach Alpha reliability test. The hypotheses of the study were tested using the Chi-square test and Pearson Moment Product Correlation Statistics. The findings showed that conflict is inevitable in every organization, even in the institutions of higher learning like the Universities, and that it poses threats to institutional efficiency of Nigerian public Universities. Hence, the required and mostuppropriate techniques should be deployed by institutional managers to address -onflicts in order to promote peace and increase performance and institutional -fficiency, Premised on these findings, it was recommended that managers of tertiary institutions should pay more attention to conflict management in their various in titutions and organisations by deploying the appropriate conflict management I ichniques to arrest conflicts as this will provide more opportunities for innovation nnd growth within the organisations.
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Conflict management , Organization , University , Institutional efficiency , Research Subject Categories::SOCIAL SCIENCES::Social sciences::Education
Sule, S.A. and Ita, A.A. (2000). Conflict management techniques and institutional efficiency in public universities in Lagos State. Lagos Journal 0f Educational Administration and Planning, Vol.4(1), 1-13.