RESPECTING THE RIGHTS OF UNIVERSITY CLIENTS
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University of Lagos Press
In a commercial parlance, the phrase "clients are Kings" is usually employed to underscore the importance of clients to the survival of any business and the need to ensure quality control in service delivery. There is almost a traditional belief that a satisfied client can serve a good public relation function than an aggrieved client. Therefore, the need for any organisation, including a University such as ours, to respect the rights of its clients cannot be over emphasised. At the wake of ethical reawakening or rebirth in the University of Lagos as proclaimed by the new Vice Chancellor, Professor Tolu Odugbemi, we must sincerely ask ourselves, how many of our clients truly have the rewarding experience of dealing with us. How many of them are accorded their rights such that they will want to deal with us again if they have a choice? Answering these questions from my little understanding of the various problems which the students populace are facing in this University, I make bold to say that majority of them have a general feeling of dissatisfaction or frustration with the system! They simply cannot wait to finish and leave. It is therefore not surprising that very few of them usually look back with nostalgia (as should be expected of them) and join hands with others to give back to the system in an organised and consistent manner, for instance, through the alumni association.
RESPECTING THE RIGHTS OF UNIVERSITY CLIENTS , UNIVERSITY GOVERNANCE
Sanni, A.O (2008) "RESPECTING THE RIGHTS OF UNIVERSITY CLIENTS " Chapter 7, 71-85. University of Lagos Press.