Total Quality Management in Education A Quality Assurance Imperative
| dc.contributor.author | Onyene, V. E. | |
| dc.date.accessioned | 2025-06-25T08:41:35Z | |
| dc.date.available | 2025-06-25T08:41:35Z | |
| dc.date.issued | 2007-05-11 | |
| dc.description | Scholarly Publications | |
| dc.description.abstract | In the face of difficulties associated with organisational programme and activity implementation, there is need for devising new ways of dealing with critical issues that will ensure goal attainment in Education. Quality assurance is very imperative to education given the delicate nature of the systems "raw material" as human beings. This paper therefore explores the crucial place of total quality management (QM), as a strategy for optimal requirement conformance. The paper conceptions include: that quality must condone zero defect (ZD); that failure prevention is the only answer to quality attainment; that cost of conformance is the only measurement that management and teachers are to fight; and that management and staff commitment should be total in order to remove operational error. Against this framework, the paper proposes critical steps for making total quality management in education operational. Furthermore it considers benchmarking to be an essential tool for internal and external school efficiency. | |
| dc.identifier.citation | Onyene, V. (2006). TQM in education: Quality assurance imperative. Studies in Educational Planning and Administration (SEPA), 3(September), 182–193. | |
| dc.identifier.issn | 1119-3239 | |
| dc.identifier.uri | https://ir.unilag.edu.ng/handle/123456789/13242 | |
| dc.language.iso | en | |
| dc.publisher | National Institute for Educational Planning and Administration (NIEPA) | |
| dc.title | Total Quality Management in Education A Quality Assurance Imperative | |
| dc.type | Article |