Information Service Delivery (ISD) in Academic Libraries: Discovering New Ways of Satisfying the Information Needs of Library Users
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Academic libraries are at the forefront of providing information services to their respective communities in order to support their teaching, learning and research needs. Although most university libraries in Africa also extend their services to users from outside the university community. Effective delivery of information services that meet the needs and aspirations of citizens, decision-makers and life-long learners is a long standing goal of the information profession. The role of librarians is to support, enrich and provide superb services – in person and online. This study, therefore, investigates the information service delivery methods available in academic libraries in Nigeria, the strategies in place and new ones that could be developed. Survey research design was adopted for the study with questionnaire as the research instrument. 24 librarians were randomly chosen from thirteen institutions in Southwestern Nigeria to constitute the sample size. Data obtained were statistically analyzed using descriptive statistics. The study showed that the use of Booklets or Library Guides, Face to face delivery method and regular hands on training for library users are strategies used for information service delivery to their users. Based on this finding, a case was made for new strategies that academic libraries can utilize for effective information service delivery.
To access the full text of this article, kindly contact the University Librarian- Dr. Olukemi Fadehan via the administrators: Dr. Yetunde Zaid (firstname.lastname@example.org) or Dr. Christopher Okiki (email@example.com) of the University of Lagos Library.
Information service , Library users , Academic libraries , Information needs
Alabi, A.O, Nduka, S.C and Olatise, O.M (2012) Information Service Delivery (ISD) in Academic Libraries: Discovering New Ways of Satisfying the Information Needs of Library Users, Library Progress International. Volume 32(2).