Clients’ Perception of Community Pharmacists’ services in Owerri, Imo State, Nigeria

Simple item page
dc.contributor.authorAderemi-Williams, R.I.
dc.contributor.authorIgwe, C.N
dc.contributor.authorSoremekun, R.O
dc.date.accessioned2021-06-04T13:00:00Z
dc.date.available2021-06-04T13:00:00Z
dc.date.issued2017
dc.descriptionScholarly articleen_US
dc.description.abstractBackground Client satisfaction has become an important and commonly used indicator for measuring quality in health care. There is paucity of data with regards clients’ satisfaction with community pharmacy practice in Nigeria. Objectives This study objectives included assessing clients’ perception and knowledge of pharmacists, their professional services and their satisfaction with these services. In addition, the factors contributing to their satisfaction were assessed. Methods A cross-sectional study was conducted between December 2014 and February 2015, involving clients visiting community pharmacies in Owerri city, Imo state, Nigeria using self-administered questionnaire. Clients’ knowledge, perception and satisfaction with services provided by community pharmacists were assessed. Factors associated with clients’ satisfaction were analyzed using Chi-square. A p-value of <0.05 was considered statistically significant Results The response rate to the 422 questionnaires distributed was 91.0% (384). A little above half (194, 50.5%) of the clients were males. Less than half (40.6%) of the clients could correctly identify the roles of community pharmacists. Generally, respondents indicated a high (317, 82.6%) level of overall satisfaction with the services provided by community pharmacists. Deficiencies that exist in attitude of the pharmacist left reported by the clients. Significant associations were found between clients’ satisfaction and availability of drugs (p=0.025) and all the items on pharmaceutical care services rendered by pharmacists (p<0.05). Conclusion Clients visiting community pharmacies in Owerri have a positive perception of the services provided by pharmacists. Ensuring that the drug needs of clients are met and provision of comprehensive pharmaceutical care have been identified as possible key factors that ensures patient satisfaction.en_US
dc.identifier.citationAderemi-Williams RI, Igwe CN and Soremekun RO (2017). Clients’ Perception of Community Pharmacists’ services in Owerri, Imo State, Nigeria. West African Journal of Pharmacy, 28(1):85-97.en_US
dc.identifier.issn1118-9096
dc.identifier.urihttps://ir.unilag.edu.ng/handle/123456789/9446
dc.language.isoenen_US
dc.publisherWest African Postgraduate College of Pharmacistsen_US
dc.relation.ispartofseriesWest African Journal of Pharmacy;28(1)
dc.subjectClients satisfactionen_US
dc.subjectCommunity pharmacistsen_US
dc.subjectperceptionen_US
dc.subjectHealth careen_US
dc.subjectResearch Subject Categories::PHARMACYen_US
dc.titleClients’ Perception of Community Pharmacists’ services in Owerri, Imo State, Nigeriaen_US
dc.typeArticleen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Client's perception of community pharmacists services in Owerri.pdf
Size:
6.22 MB
Format:
Adobe Portable Document Format
Description:
Full Text
Download
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
Clinical Pharmacy and Biopharmacy- Scholarly Publications