Relationship between the use of microblogging sites and information needs of employees licensed telecommunications operators in Nigeria
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The Department of Library and Information science, Ambrose Alli University, Ekpoma
The paper investigated the use of microblogging in relation to information needs of middle line managers in Nigerian telecommunication industries with focus on Global System for Mobile Communication (GSM) Providers namely; Globalcom Ltd, MTN (Nig.) Ltd, Airtel, and 9Mobile. The aim of the study is to identify possible barriers and risks that are associated with the use of microblogging in the course of meeting information needs of the respondents. The population of study comprised staff in the middle management cadre in the Marketing Department, Information Technology Department, Customer Care Department and Administrative Department of the studied sector in Nigerian telecommunication industry. The total population was estimated to be 235 as at the time of this study and copies of a questionnaire were administered on the available staff. Descriptive survey research design was used and questionnaire was employed as research instrument. Copies of the questionnaire were administered using total enumeration techniques. Major findings revealed that "possible collaboration" and "enhancing job performance" were among the information needs of the respondents. However, the use microblogging sites (barriers B=0.062, t=1.02, p=O.31>0.05; and risks B=- 0.047, t=--0.788, p=O.43>0.05) do not contribute significantly to information needs of the respondents. Against the background of the findings, the study recommends that organizations should employ training and retraining as a tool for sensitizing employees in the workplace on the potential benefits of using microblogging sites to meet their information needs. It also recommends that organizational policy be put in place that will continuously guide the use of microblogging with a view to eliminate possible risks and removing the associated barriers of using it in the workplace.
Egberongbe, H.S & Adewuyi, O.W (2022). Relationship between the use of microblogging sites and information needs of employees licensed telecommunications operators in Nigeria. Journal of Library & Information Science, 24(2), 56-67.