Predictors of Client Satisfaction among recent users of health services in Lagos, Nigeria.

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dc.contributor.authorAkinyinka, M.R.
dc.contributor.authorOluwole, E.O.
dc.contributor.authorOdusanya, O.O.
dc.date.accessioned2022-08-23T16:55:12Z
dc.date.available2022-08-23T16:55:12Z
dc.date.issued2020-05-22
dc.descriptionScholarly articleen_US
dc.description.abstractClient satisfaction is an important measure of quality of care as it provides information on how well health service providers meet clients’ values and expectations. The study was cross-sectional and analytical in nature. Data were obtained with the use of an interviewer administered questionnaire. Respondents (n=994) were a subset of a larger group of community members recruited for a study on quality of health care who had used a health facility for care within 3months prior to data collection. A total of 94% of clients were satisfied with services received although client satisfaction rates were higher with private than public health facilities. Waiting time of less than 20minutes (adjusted odds ratio [AOR]=9.35, 95% confidence interval [CI]=2.08-41.67), cheap cost of all services received (AOR=7.58, 95% CI=1.95-29.41), and the ability of the health care provider to offer explanations clearly to clients (AOR=6.21, 95% CI=1.90-20.41) were predictors of client satisfac tion. However, the use of a government-owned hospital (AOR=0.23, 95% CI=0.08-0.63) was predictive of client dissatisfaction. Only service characteristics were predictive of client satisfaction. Improvement in service delivery is recommended.en_US
dc.description.sponsorshipTETFUNDen_US
dc.identifier.citationModupe Rebekah Akinyinka, Esther Oluwakemi Oluwole, Olumuyiwa Omotola Odusanya. Predictors of Client Satisfaction among recent users of health services in Lagos, Nigeria. Health Services Insights 2020; 13: 1–9. DOI: 10.1177/1178632920934499en_US
dc.identifier.otherDOI: 10.1177/1178632920934499
dc.identifier.urihttps://ir.unilag.edu.ng/handle/123456789/11089
dc.language.isoenen_US
dc.publisherHealth Services Insightsen_US
dc.subjectClient satisfactionen_US
dc.subjectPredictorsen_US
dc.subjectHealth facilitiesen_US
dc.subjectHealth care facilitiesen_US
dc.subjectResearch Subject Categories::MEDICINE::Social medicineen_US
dc.titlePredictors of Client Satisfaction among recent users of health services in Lagos, Nigeria.en_US
dc.typeArticleen_US
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