Use of Social Media for Enhanced Service Delivery by Libraries in Nigerian Universities: Challenges and Solutions

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dc.contributor.authorUkachi, N.B
dc.date.accessioned2019-08-24T03:13:24Z
dc.date.available2019-08-24T03:13:24Z
dc.date.issued2017-07
dc.descriptionStaff Publicationsen_US
dc.description.abstractThe purpose of this paper was to establish the exact social media tools in use in the university libraries and the services rendered with them with a view to finding solutions to the challenges associated with their use. Descriptive survey design was used for the study. The study population was made up six (6) university libraries in three geo-political zones in Nigeria. Purposive sampling technique was adopted in the study. Structured interview. observation of websites and documentary evidence were the instruments used for data collection. Findings from the study revealed that the social media tools are not effectively utilized by the libraries in their service delivery. The key factor identified as the challenge to effective use of social media platforms in service delivery to the users was 'apathy on the side of the library management'. Others were: lack of time, unavailability of personnel with sufficient skills. Internet services' disruption. etc. Suggestions were also made to mitigate these challenges.en_US
dc.identifier.citationUkachi, N.B (2017). Use of Social Media for Enhanced Service Delivery by Libraries in Nigerian Universities: Challenges and Solutions. Review of Information Science and Technology, Vol.2, 16-24pp.en_US
dc.identifier.urihttps://ir.unilag.edu.ng/handle/123456789/4666
dc.language.isoenen_US
dc.publisherNnamdi Azikwe Library, University of Nigeria, Nsukkaen_US
dc.subjectSocial Mediaen_US
dc.subjectLibrary and Information Servicesen_US
dc.subjectUniversity Librariesen_US
dc.subjectInnovative Servicesen_US
dc.subjectResearch Subject Categories::SOCIAL SCIENCES::Other social sciences::Library and information scienceen_US
dc.titleUse of Social Media for Enhanced Service Delivery by Libraries in Nigerian Universities: Challenges and Solutionsen_US
dc.typeArticleen_US
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