Community Perception of Quality of Health Care received and Client Satisfaction in Lagos, Nigeria

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dc.contributor.authorAkinyinka, M.R
dc.contributor.authorOluwole, E.O.
dc.contributor.authorOdusanya, O.O
dc.date.accessioned2025-02-11T11:42:15Z
dc.date.available2025-02-11T11:42:15Z
dc.date.issued2019-09
dc.descriptionScholarly article
dc.description.abstractBackground: Quality of health care and client satisfaction are key elements in improving the performance of health systems. A community-based assessment was conducted to determine the level of client satisfaction and the perception of the quality of services received by citizens of Lagos State. Methods: A descriptive cross-sectional study using both quantitative and qualitative methods, was conducted in four local government areas of Lagos State. Respondents were selected by multi-stage sampling technique. The survey instruments included an interviewer-administered, pre-tested questionnaire and a 10-itemed focus group discussion guide. Results: Two thousand respondents with a mean age of 37.6±10.21 years were recruited. Almost all respondents (98%) rated the health facilities to be clean, 96% felt they received effective treatment from their providers. Six out of ten respondents rated the waiting time to be short and 60% felt that most drugs were available. Eight-five percent opined that the quality of care received was good and 95% were satisfied with the services received. There was a significant correlation between quality of care and client satisfaction (ρ=0.145, p=0.001). Short waiting time was predictive of client satisfaction (OR=13.9, 95%CI, 5.68-33.33, p<0.001) and confidence in health care providers was predictive of both client satisfaction (OR=3.489, 95%CI, 1.554-7.835, p<0.001) and perception of good service quality (OR=2.234, 95%CI, 1.509-3.308, p<0.001). Conclusion: Adequate attention needs to be paid to factors affecting client satisfaction and perception of good service quality
dc.identifier.citationAkinyinka MR, Oluwole EO, Odusanya OO. Community Perception of Quality of Health Care received and Client Satisfaction in Lagos, Nigeria. Journal of Community Medicine and Primary Health Care 2019; 31 (2) 47-65.
dc.identifier.urihttps://ir.unilag.edu.ng/handle/123456789/13148
dc.language.isoen
dc.publisherJournal of Community Medicine and Primary Health Care
dc.relation.ispartofseriesJournal of Community Medicine and Primary Health Care; 31(2)
dc.titleCommunity Perception of Quality of Health Care received and Client Satisfaction in Lagos, Nigeria
dc.typeArticle
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