Implementation of total quality management of construction companies in Lagos state, Nigeria
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Date
2018
Authors
Ajayi, O.M.
Akinsiku, O. E.
Salami, T.O.
Journal Title
Journal ISSN
Volume Title
Publisher
University of Ilorin Faculty of Environmental Sciences
Abstract
Total Quality Management (TQM) is a continuous method of sustaining improvement and satisfying the clients’ demands. The essence is to increase competitive, innovation, profits and also to reduce rework. Construction companies had been reluctuant in the implementation of TQM. Thus, the purpose of this study is to assess the challenges and constraints in the implementation of Total Quality Management (TQM) of construction companies with a view to ensure conformity to client specification and satisfaction. Cross sectional research design was used for this study and the population entails construction professionals in indigenous and expatriate construction companies in Nigeria. Random sampling procedure was used to select the respondents. Statistical Package for Social Science (SPSS) 17th version was used to analyse using descriptive statistic and the relative importance index(RII) of the level of importance of the factors were calculated. Findings showed that management commitment factors, role of quality department, training and education, employee involvement and client’s satisfaction orientation were constraints affecting the implementation of TQM. The difficulties faced in implementation of TQM were challenges of lack of available quality system documentation, lack of understanding in the process requirement, high cost to implement TQM, lack of TQM exposure and lack of planning. In conclusion, Nigeria construction companies practice TQM at the management level with no adequate quality control and assurance manual. It was therefore recommended that Nigeria construction companies should developed a framework for the purpose of quality standard and for them to compete with their counterpart globally.
Description
Staff publications
Keywords
Construction companies , Implementation , Total quality management , Trainning , Research Subject Categories::FORESTRY, AGRICULTURAL SCIENCES and LANDSCAPE PLANNING
Citation
Ajayi, O. M., Akinsiku, O.E., & Salami, T. O. (2018). Implementation of total quality management of construction companies in Lagos state, Nigeria. Journal of Environmental Spectrum, 2(1), 127-139.