Assessment of Parents’ Satisfaction with Paediatric Surgery Services at a Tertiary Hospital in South West Nigeria: A Quality Control Check
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Date
2017
Authors
Ademuyiwa, AO
Mosaku, SK
Ogbolu, RE
Oshodi, YO
Bode, CO
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Abstract
Background: Patient satisfaction is an important link in the chain of patient-physician interaction,
patient care experience and patient health outcome. Patient satisfaction is relevant in the
evaluation of quality of services received in health institutions based in low and middle income
countries, and can provide important feedback for service improvement in such resource-poor
settings. Aim: This study aimed to examine the patient’s level of satisfaction with pediatric
surgery services in a Teaching Hospital. Subjects and Methods: Setting: Paediatric Surgery Unit
of the Lagos University Teaching Hospital. Prospective questionnaire based survey. Consenting
literate parents of paediatric post-op patients were serially recruited from the pediatric surgery
unit of the Lagos University Teaching Hospital. The consent of the Institution’s Research Ethics’
Committee was sought and obtained. Using a general sociodemographic questionnaire and the
patient satisfaction with services scale, patient experiences were obtained. Results were expressed
as simple percentages and presented in tables. Results: One hundred and thirty-four post-op
cases participated in this study. These participants were parents of children with varied surgical
conditions such as: hernia (24.6%, 33/134), hydrocoele (8.2%, 11/134), among other conditions.
Majority of the cases were follow-up cases (75.4%, 101/134), compared to 24.6% being new cases.
Most respondents (parents/guardians) rated the ‘assistance from the records officer’ as good/
very good/excellent (82.1%, 110/134), while 14.9% (20/134) rated it as fair/poor. Respondents
were quite satisfied with the ‘amount of information given about the health problem’ with 82.9%
(111/134) rating it as good/very good/excellent and 8.2% (11/134) as fair/poor. The ‘suitability of
the treatment plan to needs was considered good/very good/excellent by 61.9% and fair/poor
by 9.0%. However, the ‘overall quality of care’ was rated as fair/poor in 12.0%, and good/very
good/excellent by 88.0% of respondents. Conclusion: In conclusion, the study serves as a useful
feedback tool which provides important information on certain aspects of patient satisfaction, it
identifies aspects which respondents find less satisfying and as such need improvement.
Description
Scholarly article
Keywords
patient-physician interaction , Patient satisfaction , Health institutions , Quality of services , Pediatric surgery services , Patient's level of satisfaction , Research Subject Categories::MEDICINE::Surgery
Citation
Ademuyiwa AO, Mosaku SK, Ogbolu RE, Oshodi YO, Bode CO. Assessment of Parents’ Satisfaction with Paediatric Surgery Services at a Tertiary Hospital in South West Nigeria: A Quality Control Check. Ann Med Health Sci Res. 2017;7:42-46.