Evaluating the Effectiveness of University of lagos Library Information Services Using Servqual Model

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dc.contributor.authorAdebayo, A
dc.contributor.authorAdebayo, O.K
dc.date.accessioned2016-11-14T08:31:42Z
dc.date.available2016-11-14T08:31:42Z
dc.date.issued2012-06
dc.descriptionStaff Publicationsen_US
dc.description.abstractThis study measures users' perceptions of service quality in the University of Lagos library using SERVQUAL instrument. All jive dimensions of service quality, being tangibles, reliability, responsiveness, assurance, and empathy, were used. The questionnaire survey was conducted within one-week period. All users who came to the library during the research period were asked to complete copies of the questionnaire. The data were analysed using simple percentages and chart. The result of this study revealed that there were serious service gaps, lack of empathy when dealing with users of the library, lack of good understanding of users' needs that the library administrations will need to resolve. It is hoped that the findings will also help the management establish a total quality management (TQM) programme to improve overall service quality to its users.en_US
dc.identifier.citationAdebayo, A and Adebayo, O.K (2012) Evaluating the Effectiveness of University of Lagos Library Information Services Using Servqual Model. Journal of Library, Educational Media and Information Studies, 4.en_US
dc.identifier.issn2141-677X
dc.identifier.urihttps://ir.unilag.edu.ng/handle/123456789/1042
dc.language.isoenen_US
dc.publisherMedium Publishing Company and Educational Consult in Collaboration with Options Books Ibadanen_US
dc.subjectService qualityen_US
dc.subjectLibrary usersen_US
dc.subjectInformationen_US
dc.titleEvaluating the Effectiveness of University of lagos Library Information Services Using Servqual Modelen_US
dc.typeArticleen_US
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