Adult Education-Conference Papers

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Adult Education and Employee Training in the Hotel Industry in Nigeria
(Metropolitan University, EuroChrie, 2015) Bakare, T.V.
The hotel industry could be more lucrative and economy-boosting, if properly handled. Unfortunately, it is yet to take its pride of place in Nigeria. As a service industry, personnel’s training is very important. The level of training in the hotel industry from the employees’ perspective as well as training gains form the main focus of this study. It is a survey of the level and effect of personnel training in hotels in Lagos. 340 employees and employers responded to questionnaire and interviews. Findings reveal that the level of training received by hotel employees is lower than the expected and training was viewed differently by hotel employees. Several factors affect a sustained level of training in the hotel industry. It was suggested that more international quality assurance processes be adopted to improve the industry and ensure uniformity in hotel employees training.