A Comparative Survey of Pharmacists’ Perception of Community Pharmacy Services Provided in Two Local Government Areas in Lagos State
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Date
2013
Authors
Joda, A.E.
Oyenekan, O.S.
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Biology, Pharmacy and Allied Sciences
Abstract
Community pharmacists work according to legal and ethical guidelines to ensure rational use of medicines. Recently, the professional role of pharmacists is changing to one in which they assist the public to get the best possible outcome from medication use through various interventions. In response to this change, various kinds of services are provided by ] pharmacists. The main objective was to document community pharmacists’ perception of services rendered, patients’
satisfaction and their satisfaction with the services they render to patients. Study settings are community pharmacies from two LGAs in Lagos State (Surulere representing Mainland LGA and Eti-Osa representing Island LGA). Pretested, semi-structured questionnaires were administered to 60 pharmacists in 30 pharmacies in the LGAs. Results obtained were analyzed using EPIinfo and SPSS. Descriptive and inferential statistics were carried out as required at 95% confidence interval. Response rate obtained was 87%. Most of the respondents were male and married. The results showed that the perception of respondents on services rendered were similar in the 2 areas though slightly more respondents on the Island had higher frequencies. Most of the respondents believed that their patients are satisfied with their interactions. Most of them are also satisfied with the interaction with patients. No statistically significant differences were obtained. The survey showed that the pharmacy services rendered can be categorized into clinical pharmacy or pharmaceutical care services. It also showed that their perception of patient satisfaction as well as their own satisfaction with patient interaction is generally good.
Description
Staff publications
Keywords
Pharmacy Services , Pharmaceutical Care , Patient-Pharmacists’ Interaction , Patient Satisfaction , Pharmacists’ Perception , Pharmacists Satisfaction , Research Subject Categories::PHARMACY
Citation
Joda, A.E. and Oyenekan, O.S. (2013). A Comparative Survey of Pharmacists’ Perception of Community Pharmacy Services Provided in Two Local Government Areas in Lagos State. International Journal of Biology, Pharmacy and Allied Sciences, 2(5):1111-1127