MICROSOFT ACCESS AND EXCEL SKILLS NEEDED BY OFFICE TECHNOLOGY AND MANAGEMENT STUDENTS FOR QUALITY SERVICE DELIVERY
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Date
2022-02
Authors
Ishola N.A
Amoda, M. B
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The study examined Microsoft access and excels skills needed by office technology and management students for quality service delivery.Descriptive survey design was adopted. The. population of this study comprised all the secretariat administration students of Tai Solarin University of Education (TASUED), Ijagun, Ogun State. A total of 250
secretariat administration students of Tai Solarin University ofEducation (TASUED), Ijagun, Ogun State were selected through the use of simple random sampling technique as sample size. Researcher-developed instrument; tagged Microsoft Access, Excels Skills and Quality Service Delivery Questionnaire (MAESSQDQ) with 0.78 as reliability coefficient was used for data collection. Mean and standard deviation was used for answering research questions. All the hypotheses were tested using t-test at 1.05 level of significance. The findings revealed that competency in adding and deleting records from database, skill in linking information from different environment, sharing information among different workstations, use tags for various types of objects, planning a data base before creating it, designing oftables, designing offields, ability to relate
orjoin tables to one another, knowing how to define a field, knowing the types offield names and their tags such as binary, cur for currency, knowledge of various data types such as text, memo among others were among the Microsoft access skills needed by office technology and management students for quality service delivery. It was also revealed that ability to start micro soft excel, planning ofnumerical table titles, use of columns and rows, ability to plan spreadsheet, move from cell to cell in ms-excel; change a spreadsheet look, entering, edit and manipulation of data, produce a basic spreadsheet with formulae, creation of arithmetic formulae, using common functions, use of common numerical formatting and alignment, linking ofline data from one spreadsheet to another, use spreadsheet to solve problems and project results, manage and print
spreadsheet documents, apply typing techniques when typing symbols and design and modify appearance of chart and graphics were among the Microsoft excel skills needed by office technology ' and managemen students for quality service delivery. There is significant difference in the mean ratings of' respondents based oni the micro soft access skills needed by office technology and management students for quality service delivery.There is significant difference in the mean ratings of respondents based on the micro soft excel skills needed by office technology and management students for quality service delivery. The study recommended improvement in student training and acquisition of necessary facilities and equipment neededfor computer aided instruction in OTM department. Government should make a stringent policy regarding the use of ICTs in instructional delivery and that tertiary institutions should package professional development programs for lecturers to upgrade their ICT competencies.
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Ishola N.A, Amoda M.B (2022) MICROSOFT ACCESS AND EXCEL SKILLS NEEDED BY OFFICE TECHNOLOGY AND MANAGEMENT STUDENTS FOR QUALITY SERVICE DELIVERY