Implementing Total Quality Management in Academic Libraries
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The paper outlines the history of quality management, with particular reference to libraries and then explains Total Quality Management (TQM) in tile same terms. A number of quality management litteratures is summarized and analysed. The paper also identifies three groups of stakehotders in libraries: staff, users, funds holders. Recommendations are made towards effective development of scales to assess the quality of academic libraries.
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Academic Libraries , Management , Total Quality , Grade
Egberongbe, H.S (2005) Implementing Total Quality Management in Academic Libraries. Lagos Journal of Library and Information Science, Volume 3 (1)