The Electronic Banking System and Efficient Service Delivery in the Banking Sector
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Date
2015
Authors
kehinde, J.S
Anyikwa, E.B
Oladimeji, M.S
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Abstract
The study examined the E-banking system effective service delivery in the banking system. The basic issue is
the poor service delivery, despite the introduction of the e-banking technology meant to enhance efficiency.
There is also the issue of incessant complaints by the customers on issues of quality and pro-activeness of
banking service notwithstanding the E-banking technology. The study made use of survey research design, using
structured questionnaire to gather data on issues and subjects of e-banking and service delivery. The binomial
test was used. The study revealed that although the E-banking technology is an effective and reliable system but
the state of the technology applied in Nigeria and the poor remuneration of staff with poor technological
knowledge of customers have combined in reducing the efficiency of service delivery by the banking sector
despite the E-banking technology. It was, however, recommended that a good remuneration, technology
education and flexibility but innovative technology utilization will combine to lift the performance of the Ebanking technology.
Description
Keywords
e-banking , Technology , Cashless society
Citation
Kehinde, J. S., & Blessing, A. E. (2015) The Electronic Banking System and Efficient Service Delivery in the Banking Sector.Journal of Information Engineering and Applications. ISSN 2224-5782 , Vol.5, No.3, 2015