Prioritisation of Ferry Commuters' needs in Lagos Metropolis: An Analytical Hierarchical Process Approach

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dc.contributor.authorHart, E. C.
dc.contributor.authorAdebiyi, S.O.
dc.contributor.authorOyenuga, O.G.
dc.date.accessioned2022-01-12T13:33:40Z
dc.date.available2022-01-12T13:33:40Z
dc.date.issued2020
dc.descriptionScholarly articlesen_US
dc.description.abstractUnderstanding the needs of ferry service commuters cannot be overemphasis, considering the fact that the survival of any business largely depends on the volume of its customer base, and how well they are satisfied with the level of services received. More so, owing to the high population of Lagos state and usual traffic congestion across main roads during the peak periods, water transportation via ferries undoubtedly becomes a viable alternative to ensure stakeholders satisfaction in urban planning for a city majorly surrounded by water providers. Thus, this study employs the analytical hierarchy process (AHP) to prioritise the ferry services needs of commuters to make effective managerial decisions that will aid efficiency in their operations, thereby, increasing the market penetration, competitive edge and commuter satisfaction. A sample size of two hundred and four was computed through purposive sampling procedure. The data retrieved were analysed using pairwise comparison in line with AHP methodology. The study found out that among the criteria measured, comfort was perceived more important to commuters compared to its pairs. In addition, recreational facilities, ease of online payment, regular maintenance of waterways and seating with good legroom were ranked high by the commuters. Therefore, to ensure a sustainable competitive advantage over other modes of transportation, these indicators need to be effectively considered in water transportation policy.en_US
dc.identifier.citationHart, E. C., Adebiyi, S. O., & Oyenuga, O. G. (2020). Prioritisation of ferry commuters' needs in Lagos metropolis: An analytical hierarchical process approach. Scientific Journal of Silesian University of Technology, Series Technology, 107, 53-71.en_US
dc.identifier.issn0209-3324
dc.identifier.urihttps://ir.unilag.edu.ng/handle/123456789/10177
dc.language.isoenen_US
dc.publisherScientific Journal of Silesian University of Technology, Series Transporten_US
dc.subjectAHPen_US
dc.subjectTransportationen_US
dc.subjectCommuteren_US
dc.subjectFerry serviceen_US
dc.subjectJettyen_US
dc.subjectLagosen_US
dc.subjectResearch Subject Categories::SOCIAL SCIENCESen_US
dc.titlePrioritisation of Ferry Commuters' needs in Lagos Metropolis: An Analytical Hierarchical Process Approachen_US
dc.typeArticleen_US
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