Emotional labour, women's vulnerability and risk factors in the Nigerian banking sector: counselling implications
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Date
2009
Authors
Ahimie, B.
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of the Department of Guidance and Counselling, faculty of Education, Ambrose Alli university, Ekpoma- Nigeria
Abstract
Banks in Nigeria have consciously or unconsciously introduced th£ concept of emotional labour to the banking sector in their struggle to have a share in depositors' market that is already saturated. This paper explores the perception of female employees of banks towards women's vulnerability and riskfactors in the banking sector using a qualitative approach. Three individual face to face and structured interviews were conducted and thematic analysis was used for data analysis. The female interviewees revealed the risk factors, emotional labour and women's vulnerability in the banking sector; but had very little knowledge about professional counsellors and counselling in the banking sector. Interviewees were concerned about counsellors' ability to display confidentiality, neutrality and independency in any organizational setting. They were also concerned about counsellors' knowledge of the internal operations, business management and organizational culture of banks. This study suggests that counselling in the banking sector may play apioneer rolefor developing caring organizational culture. The discussion may create awareness to the public and top management of banks on how counselling in the banking sector can help in organizational development and help staff cope with challenges and life difficulties which can lead to a healthy banking sector, good work-life balance and a healthy society
Description
Staff publications
Keywords
Emotional labour , Vulnerability , Risk factors , Banking sector , Research Subject Categories::SOCIAL SCIENCES::Social sciences::Education
Citation
Ahimie, B. (2009). Emotional labour, women's vulnerability and risk factors in the Nigerian banking sector: counselling implications. Nigerian Journal of Counselling and Human Development