Department of Economics

Permanent URI for this community

https://ir.unilag.edu.ng/handle/123456789/3450

Browse

Browsing Department of Economics by Author "Adeoye, B.A"

Now showing 1 - 2 of 2
  • Item
    Open Access
    Customers Satisfaction and its Implications for Bank Performance in Nigeria
    (Brilish Journal Publishing, Inc., 2012) Adeoye, B.A; Lawanson, O.I
    Satisfaction is the customer's evaluation of a product or service in terms of whether that product or service has met their needs and expectations. Happy and satisfied customers behave in a positive manner. Customer satisfaction is-derived largely from the quality and reliability of your products and services. However, almost every Nigerian bank encounters similar problems in meeting customer's expectation of services and customer satisfaction. It is against this background that this paper tries to evaluate customers' satisfaction and its implications for bank performance in Nigeria using a primary data analysis. Basically this paper adopts both the descriptive and explanatory survey design methods. Consequently, while the paper seeks to describe the characteristics of consumer .behaviour in terms of their satisfaction; it does not ignore the explanation of the behaviour of customers vis-a-vis its determinants and effects on bank performance in Nigeria. Findings from the paper show that customers enjoying electronic banking services are still not satisfied with the quality and efficiency of the services. This is expressed in the number of times customers physically visit banks and length of time spent before such services are received. The paper concludes by suggesting that they should improve their service delivery to justify the benefits of electronic banking products and services. This way, customers' interest would be aroused.
  • Item
    Open Access
    Public Sector Reforms: Implications for Human Resource Management in Nigeria
    (2013) Lawanson, O.I; Adeoye, B.A
    the civil service and ensure effective service delivery. It is in the light of this that this paper tries to analyse and assess government policies in the area of public sector reforms and draw some implications for Nigeria. An important fallout of the reforms in the public sector is that the labour market has become expanded as the recipient of displaced workers. Since the displaced workers from the down-sizing and "right-sizing" of the public sector have not easily found alternative employment, unemployment rate have been significantly affected. Therefore, this paper reiterates that reducing the size of the civil service is often a prerequisite for governments to sustain and finance a smaller and better paid civil service over time. However, unless such efforts are well designed, they can have negative consequences on morale and productivity. These risks can be minimized by developing programmes. in close consultation with those affected, and linking them with other measures to improve administrative capacity. The challenge is to combine restructuring with capacity building in a programme which can ultimately enhance overall performance. The paper concludes by stating clearly that reforms should be managed by the authorities in manners that will facilitate the realization of the goals of the reforms and minimize undesirable ,outcomes.