Building- Conference Papers

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Browsing Building- Conference Papers by Author "Bamidele O."

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    Measures for stakeholders’ participation and grievance management in Transmission Company of Nigeria (TCN) projects’.
    (ASOCSA2023, 2023) Oladiran O.J.; Anugwo I.C.; Ojelabi R.A.; Bamidele O.
    Purpose The participation of stakeholders and grievance management are critical components of stakeholders’ engagement. This study aims to assess measures for stakeholders' engagement and grievance management on TCN projects in Nigeria. The objectives are to determine the frequency of use of measures for stakeholders’ participation and grievance management measures in TCN Power projects. Design methodology The study used a survey research approach. The population was divided into two groups: construction professionals and electricity consumers. The study employed a multi-sampling strategy that included both purposeful and simple random sampling techniques. Structured self-administered questionnaires were used to extract information from the respondents in Lagos. Each of the first and second groups of participants received 50 copies of the questionnaire, while 29 and 41 questionnaires were returned, indicating 58% and 82% response rates for the two groups respectively. Data were analyzed using frequency, percentages, mean scores and ranking. Findings Results indicate that supervision and control is the most frequently used measure for stakeholders’ participation; while decisions at the design stage to ensure proper planning and review of project plans and specifications is the commonest used grievance management measure. Research implications The study concludes that grievance management measures are commonly engaged in TCN projects, however, appropriate decisions at the design stage and consultations with the stakeholders before project commencement are among the commonest. The implication is that conflicts could tend to be lesser in TCN projects. The study recommends that TCN organizations and professionals should be cognizant of the various measures established in this research for full implementation on projects. This can be achieved through appropriate dissemination.